Fix For Installers And Updates Crashing In Windows 7

Some users in our Windows 7 Forum have experienced crashes when trying to install or update software in Windows 7 Beta. This happened for example when trying to install Microsoft Office, Windows Update or any other installer that was using Microsoft’s MSI installer to install or update software. Microsoft has released an official workaround for the problem which is outlined below:

“Microsoft deployed a configuration change which exposed this (installer) problem. New machines installing Windows 7 Beta will not experience this problem. An issue related to the Customer Experience Improvement Program (CEIP also known as SQM) client in the Windows 7 Beta is causing crashes of Explorer, MSI-based installers and other applications. In order to resolve the issue, impacted customers need to run the following script from an elevated command prompt. This script will stop crashes related to CEIP and removes those changes (registry keys) to prevent further CEIP related crashes.

“Detailed instructions:
1. Select and copy the following to your clipboard:
reg delete HKLMSOFTWAREMicrosoftSQMClientWindowsDisabledSessions /va /f
2. Click on “Start”, then “All Programs”, then “Accessories”
3. Right click on “Command Prompt”, then click on “Run as administrator”
4. In the UAC prompt, verify that the program’s name is “Windows Command Processor” and then click “Yes”
5. Right click on the “Administrator: Command Prompt” window’s black area, then select “Paste”
6. Press “Enter”, you should see “The operation completed successfully”.
If you see “ERROR: Access is denied”, please make sure you followed Step 3.
7. Close the “Administrator: Command Prompt window”

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3 Responses to Fix For Installers And Updates Crashing In Windows 7

  1. Koen Wijnstok January 23, 2009 at 9:58 am #

    WOW! thanks for this Martin!

    This was (!) the only problem really affecting my work with Windows 7.
    I’m very relieved that it’s now finally working!!!!!!


  2. susanta mallick January 28, 2009 at 2:32 am #

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  3. Nicholas March 8, 2010 at 1:14 am #

    It didnt work for me, I have spent probably 10 hours trying to fix this, I have done everything probably 10 different methods, I am running windows 7 64 bit, I get the error code 80070002 I am dying here, I can’t reinstall windows because I have spent a LOT of time customizing things to be the way they are.

    Thanks, email me at VeXun11@ g if you have any suggestions, thanks

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