Some users in our Windows 7 Forum have experienced crashes when trying to install or update software in Windows 7 Beta. This happened for example when trying to install Microsoft Office, Windows Update or any other installer that was using Microsoft’s MSI installer to install or update software. Microsoft has released an official workaround for the problem which is outlined below:
“Microsoft deployed a configuration change which exposed this (installer) problem. New machines installing Windows 7 Beta will not experience this problem. An issue related to the Customer Experience Improvement Program (CEIP also known as SQM) client in the Windows 7 Beta is causing crashes of Explorer, MSI-based installers and other applications. In order to resolve the issue, impacted customers need to run the following script from an elevated command prompt. This script will stop crashes related to CEIP and removes those changes (registry keys) to prevent further CEIP related crashes.
1. Select and copy the following to your clipboard:
reg delete HKLMSOFTWAREMicrosoftSQMClientWindowsDisabledSessions /va /f
2. Click on “Start”, then “All Programs”, then “Accessories”
3. Right click on “Command Prompt”, then click on “Run as administrator”
4. In the UAC prompt, verify that the program’s name is “Windows Command Processor” and then click “Yes”
5. Right click on the “Administrator: Command Prompt” window’s black area, then select “Paste”
6. Press “Enter”, you should see “The operation completed successfully”.
If you see “ERROR: Access is denied”, please make sure you followed Step 3.
7. Close the “Administrator: Command Prompt window”