Re: HUE HD Webcam problems…

This topic contains 10 replies, has 6 voices, and was last updated by  joshw 3 years ago.

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January 30, 2009 at 3:31 am #84845

Nomad of Norad

I recently bought the Hue HD Webcam on special at K-Mart, and installed it on Win7 x64 build 6801.  The installer (from the CD) went all the way through the install process, but right after that the system popped up a dialog box stating that something had attempted to install an unsigned driver and that it had blocked it or disabled it or some such thing.

After a bit of poking around online, I found out I could turn off the Win7-X64 feature that refuses to allow unsigned drivers to run (I found the solution in the thread here[/url:ioo2553b], which led me here[/url:ioo2553b]), but now I still can’t get the camera to work.

I’ve actually uninstalled and reinstalled the driver multiple times, and it shows up in Device Manager under Imaging Devices, but with a yellow triangle/exclamation point next to it, and when I select Properties, it states:

[quote:ioo2553b]Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click ‘Check for solutions’ to send data about this device to Microsoft and see if there is a solution available.[/quote:ioo2553b]

Clicking ‘Check for solutions’ doesn’t help much: it just uninstalls and reinstalls the driver, which of course then Fails, with a bright red X next to it.

The box the camera came in specifies that it includes Vista drivers.  This is really frustrating because I very specifically bought this webcam to replace another, cheaper one that doesn’t have Vista drivers and that also wouldn’t install successfully on Win7.  I even tried running the (Hue HD cam) installer under Vista compatibility mode.

Doesn’t Win7, as a matter of course, treat Vista drivers as if they were native Win7 drivers?

January 30, 2009 at 7:01 pm #87367

Nomad of Norad

Well, today I went to boot the machine, and it hung early on in the boot process.&nbsp; I reset it a few times, turned it on and off a few times, even unplugged it once after turning it off, and for awhile couldn’t even seem to get the machine’s splash page… but eventually I got the machine to start booting again… whereupon it hung partway through the loading of programs.&nbsp; <!– s:- –><img src="{SMILIES_PATH}/undecided.gif" alt=":-" title="Undecided" /><!– s:- –>

During this period, it also said something about the machine not having been powered off right, and recommending I go into repair mode, which I did… and in the middle of that it also hung.

Well, eventually I decided to go into Safe Mode and uninstalled all the Hue HD Camera stuff… and then it booted like normal.&nbsp; Grrrrrrrr…..

January 31, 2009 at 2:09 am #87375

Nomad of Norad

Well, I no longer think my booting problem was the webcam drivers… because my machine has now given me much more grief, and isn’t even GETTING to the point of booting into Windows.

It’s now back at the shop, who had it for a week because of a previous major hardware issue…&nbsp; that time, an out-of-the-blue BIOS checksum failure.

I’m still really curious about how to get the webcam actually WORKING on my machine, but that will have to wait until I get my machine back.&nbsp; Which might be awhile.

<!– s:’( –><img src="{SMILIES_PATH}/cry.gif" alt=":’(" title="Cry" /><!– s:’( –> <!– s:’( –><img src="{SMILIES_PATH}/cry.gif" alt=":’(" title="Cry" /><!– s:’( –> <!– s:’( –><img src="{SMILIES_PATH}/cry.gif" alt=":’(" title="Cry" /><!– s:’( –> <!– s:’( –><img src="{SMILIES_PATH}/cry.gif" alt=":’(" title="Cry" /><!– s:’( –> <!– s:’( –><img src="{SMILIES_PATH}/cry.gif" alt=":’(" title="Cry" /><!– s:’( –>

February 1, 2009 at 8:26 am #87394


to be completly honest, the hue cam is compatable….. I think u may have had a corrupted install, make sure if u are going to install windows 7 again, burn a copy on a decent disk, make sure to burn it at ur burners slowest speed, formatt the hdd that u are installing it to during the installation…. if u still cant get the hue webcam to work, download the drivers from their page "the windows ones" and install them… make sure ur system has the proper specs that hue and windows 7 requires

February 3, 2009 at 3:32 am #87423

Nomad of Norad

No burning of CDs here.&nbsp; I installed right off the CD that came in the box with the camera.&nbsp; I think I did try the updated drivers, downloaded from their website, too, but that didn’t seem to make a difference.

Right now, my machine is at the shop, waiting new motherboard (!!!), possibly replacement CPU (!!!!!), and stuff, though, so I can’t do any further testing right now.&nbsp; <!– s:’( –><img src="{SMILIES_PATH}/cry.gif" alt=":’(" title="Cry" /><!– s:’( –>

I guess we can pick this up again when I get my machine back… whenever that happens…

February 22, 2009 at 3:16 am #87583

Nomad of Norad

Well, I’ve got my machine back… Whole new machine, whole new (different make!) motherboard, whole new (different model!) CPU.

Anyway, I’m still having problems getting the Hue HD webcam to work.&nbsp; I tried installing it again from the included CD, and it went all the way through the process of installing the drivers, but then Windows still tells me the driver could not be run, because it is an unsigned driver.&nbsp; I ran the hack that was supposed to turn OFF the checking of signed-ness on drivers for Win7 (64bit has that turned on be default, and has no GUI-based way of turning that off), but it doesn’t seem to have helped.

This is on Win7 64bit, build 6801.&nbsp; Lookit the pritty pikchurz and see if you can tell me what’s wrong…

The first picture is what happens when I plug the camera in, the second is what comes up after I (try to) install it again.

May 27, 2009 at 6:50 am #88130


Hey i found a fix for this while browsing around.

[b:11n8wjht]Step 1[/b:11n8wjht]
Make sure the cam is [u:11n8wjht]NOT[/u:11n8wjht] plugged in.

[b:11n8wjht]Step 2[/b:11n8wjht]
Reboot your computer and before Windows 7 boots press F8 until the "Advanced Boot Option" settings come up.

[b:11n8wjht]Step 3[/b:11n8wjht]
Choose “Disable Driver Signature Enforcement”
This will load up Windows.

[b:11n8wjht]Step 4[/b:11n8wjht]
Insert disk and follow the regular install.

[b:11n8wjht]Step 5[/b:11n8wjht]
Plug in the cam in when it asks.

[b:11n8wjht]Step 6[/b:11n8wjht]
[b:11n8wjht][color=red:11n8wjht]*Reboot*[/color:11n8wjht][/b:11n8wjht] (you must reboot again *no need to use the F8 option this time.) Check if it works with the newly installed program "AMCap".

This setting does not persist across boot sessions. (So if you want to install more drivers afterward that aren’t signed you will need to start from Step 1).

Thanks and Good Luck!&nbsp; <!– s;D –><img src="{SMILIES_PATH}/grin.gif" alt=";D" title="Grin" /><!– s;D –>

June 2, 2009 at 1:38 am #88145


that’s a new idea, nice. how about Mr. Norad? did it went well? did it fixed the problem at all?&nbsp; please post the result Mr. Norad

October 24, 2009 at 6:31 pm #88679

Nomad of Norad

Well, I never got around to trying the above workaround.&nbsp; I placed a shortcut to this thread onto my desktop thinking I’d eventually get around to it but never did.

Eventually, the version of Win7 I was using expired and I had to install a new version, the RC version… and while I copied the shortcut onto the new desktop, I simply never got around to trying again at the install of the camera onto the new system.&nbsp; Ages passed, I got curious about another device I’d had no end of trouble getting the drivers to work back around the time I’d started out on Win7, I went and looked it up online to see if they’d updated the drivers and stuff for it… discovered notices by others that they’d successfully installed that onto their Win7 machines, so I went ahead and installed that and…. it worked!&nbsp; <!– s;D –><img src="{SMILIES_PATH}/grin.gif" alt=";D" title="Grin" /><!– s;D –>

Well, I wondered then…. [i:kf652u6i]Gee, what if the Hue camera now works in the new version of Win7?[/i:kf652u6i]&nbsp; So, I dug the thing out, got out the install disc…

Lo and behold, it all installed smoothly.&nbsp; No hickups at all!&nbsp; I can now use my Hue webcam without trouble, the included program that lets me view through my camera locally works fine, too.&nbsp; I am a happy camper.

February 7, 2010 at 6:49 pm #89164


Sorry for digging up an old thread but I’m having problems with my Hue HD Webcam. Annoying this is that it was working before I had to reinstall Win 7 on another hard drive. The microphone works, but I can’t get windows to accept the drivers for the video part. I’ve even gone through the steps posted by MycroSopht and the webcam did work until I restarted it in normal mode, where upon it tries to install the webcam again but it can’t do the video drivers. It’s really annoying me, and this is the only forum I’ve seen with a pre-existing topic on this matter.

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