windows 7 comctl32.dll error causing explorer to close

Home Everything Microsoft Forums Windows 7 Help, Tweaks & Downloads Windows 7 Troubleshooting windows 7 comctl32.dll error causing explorer to close

This topic contains 11 replies, has 6 voices, and was last updated by  Anonymous 2 years, 11 months ago.

Viewing 10 posts - 1 through 10 (of 12 total)
Author Posts
Author Posts
September 6, 2009 at 7:38 am #85435

wudz
Member

guys does any of you got this error?

i get this error whenever i right click my computer icon then click manage.. windows error closing explorer.exe, then i checked the event viewer in the application error is comctl32.dll.

i thought it was due to upgrading my vista ultimate to win 7 ultimate, but i tried to delete then recreate the partition then do a fresh install of win 7 ultimate.. but i still get the same error..

my specs is
Intel core 2 duo E7200
MSI p45 platinum zilent
PowerColor ATI HD4850
Seagate barracuda sata II 320gb
western digital 40gb IDE for scratch disk..

October 28, 2009 at 1:20 pm #88733

slingblade
Member

newbie

I am getting the same thing so your not alone. I’ve been trying to figure out what’s causing it and it appears to be a bug in WIndows 7. For now I’ve just created a shortcut to management on my desktop until there is a fix. It’s possible a program could be causing it but I’m not sure.

October 28, 2009 at 2:17 pm #88735

W7NOmoronovo
Member

This problem is caused because you have installed a program which has its own, older version of comctl32.dll which is not compatible with Windows 7, and has replaced the version in the Windows folder. If you could tell me the hashes of the two comctl32.dll files on your system, I am able to tell you which one has been replaced.

If you have 32-bit windows, there will be only one at C:WindowsSystem32. If you have 64-bit windows, there will be an additional one at C:WindowsSysWOW64.

Please tell me which version of Windows you’re using and the hashes for these files and I’ll upload my copy of the file for you.

October 28, 2009 at 3:04 pm #88737

slingblade
Member

I am running Windows 7 Professional. Previous Versions tab said there were not previous versions however, the File Version number is 5.82.7600.16385. I am not sure how to give you the hash of this? Product Version is 6.1.7600.16385.

October 28, 2009 at 3:23 pm #88738

W7NOmoronovo
Member

That is the correct version, which means that an application has installed something which has a right-click option (context menu) which specifically calls upon an older version of this file. Are you able to run a search in your entire C: drive for any other comctl32.dll files and list their versions and locations here?

October 28, 2009 at 3:37 pm #88740

slingblade
Member

Thanks so much!!

I have one located in:

C:Windowswinsxsx86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc

The size is 1.6MB compared to the correct ones which is 518KB.
Version: 6.10.7600.16385
Product Version: 6.1.7600.16385

Would this be a regedit change I need to make or do I replace this file with a copy of the original?

October 28, 2009 at 5:38 pm #88746

W7NOmoronovo
Member

And there were no others? The ones you’ve mentioned so far are actually normal. I was thinking if you find any in the program files directory, those could be the issue.

Do you know if there are any programs installed that have added additional options to your context menus?

October 28, 2009 at 5:42 pm #88748

W7NOmoronovo
Member

As another user of the forums mentioned also, you can use this program (ShellExView) to disable unknown context menu items. FAR more useful than digging through windows folders, if that is the issue. It can be downloaded here[/url:1u2rp1a1] (bottom of page). Try that as well, and see if disabling any odd entries helps.

October 28, 2009 at 6:36 pm #88751

slingblade
Member

Thanks so much dude!! Found the issue causing it!! I installed a little program called Unlocker! Once I used the shellex program and turned off the context menu for it, all is well.

Again, I appreciate your help. I think I’ll keep this handy little program!!

Cheers!

March 30, 2010 at 6:49 am #89324

cAv
Member

Hi slingblade,

This was so annoying and I thought I was going mad to try and solve this only to find that it was Unlocker too. I went back to look and lo and behold there is a new version addressing the issue:

Unlocker 1.8.9 (released 8/3/2010) fixed bug -Managing your computer on Windows 7 will not crash anymore.

Viewing 10 posts - 1 through 10 (of 12 total)

You must be logged in to reply to this topic.